FAQ
How can I contact Siriüs ?
You can email us at info@siriusgrooming.com where our customer service team
will be happy to help you with whatever you need!
Do you ship worldwide?
No, currently we only ship within Australia
Where do you ship from?
We ship from Melbourne, Victoria .
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any
changes/cancellations within 3 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal
payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3
business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
When will my order arrive ?
Please note that the suggested order arrival times are calculated based on a processing period of 2-3 days, in addition to the delivery guidelines provided by Australia Post. The actual arrival times may vary depending on your specific location.
VIC
4 -7 Business Days
NSW, QLD, SA, ACT
5-9 Business Days
WA, NT
7 - 10 Business Days
Outside of metro areas: Please allow up to 2-3 additional business days for your product to arrive
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
How do I return an item?
Please review our Return and Refund Policy’s and contact us at info@siriusgrooming.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received items that are incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid
by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.